DISCLAIMER

This site is not intended to provide and does not constitute medical, legal, or other professional advice. The information contained on our website, services and/or products is for educational and informational purposes only and is made available to you as tools to support your own wellbeing. We can not and do not guarantee you will attain a particular result by using our service, and you accept the risk that individuals can and will experience different results. We are not medical health practitioners. The content we provide is designed to support, not replace, medical or psychiatric treatment. Please seek professional care if you believe you may have a mental illness or reach out for crisis support here.

WEBSITE TERMS AND CONDITIONS

While care and consideration has been taken in the creation of the material on this website, we do not warrant, represent or guarantee that the material published on this website is in all respects accurate, complete and current. To the extent permitted by law, we exclude any liability, including any liability for negligence, for any loss or damage arising from reliance on material on this website.

Linking to this website is permitted provided that the links are clearly acknowledged.

The Wellbeing Collective is not responsible for the content of any third-party website to which links are provided from this website. Any links to websites are provided for your information and convenience only. The Wellbeing Collective does not endorse or control these websites, and cannot guarantee that material on those sites is in all respects accurate, complete and current.

GENERAL TERMS APPLICABLE TO ALL SERVICES

Force Majeure and Unforeseen Circumstances

Neither party shall be liable for any failure or delay in performance under this Agreement which is due to fire, flood, earthquake, elements of nature or acts of God, wars, riots, civil disorders, rebellions or revolutions, pandemics, government restrictions, or any other cause which is beyond the reasonable control of such party.

In the event that government health orders, venue restrictions, or health and safety concerns prevent in-person delivery of services, The Wellbeing Collective reserves the right to:

  • Convert services to online delivery format at no additional cost

  • Reschedule services to a mutually agreeable date

  • Provide alternative delivery methods that meet health and safety requirements

Clients will be notified as soon as reasonably possible of any necessary changes due to health restrictions.

Technology and Equipment Requirements

For online services, the Client is responsible for:

  • Providing stable internet connectivity for all participants

  • Ensuring access to required platforms (Zoom, Teams, etc.)

  • Technical support for participants during sessions

  • Testing technology in advance of scheduled sessions

  • Backup technology solutions in case of technical difficulties

The Wellbeing Collective is not responsible for service interruptions due to:

  • Client internet connectivity issues

  • Platform outages beyond our control

  • Participant technology difficulties

  • Venue technical problems

Recording and Confidentiality

Recording of live sessions (audio or video) requires express written consent from The Wellbeing Collective. Unauthorised recording is strictly prohibited and may result in immediate termination of services without refund.

All participants agree to maintain confidentiality regarding personal information shared by other participants during sessions. The Wellbeing Collective is not responsible for breaches of confidentiality between participants.

Participants may not reproduce, distribute, or commercially use any session content, materials, or methodologies without written permission from The Wellbeing Collective.

Participant Conduct and Safety

Participants are expected to:

  • Engage respectfully with facilitators and other participants

  • Arrive prepared and on time for sessions

  • Maintain professional behavior throughout all interactions

  • Respect diverse perspectives and experiences

The Wellbeing Collective reserves the right to remove participants who engage in:

  • Discriminatory, harassing, or abusive behavior

  • Disruptive conduct that interferes with learning

  • Sharing of inappropriate or harmful content

  • Violation of confidentiality agreements

While our services support wellbeing, they are not a substitute for professional mental health treatment. Participants experiencing mental health crises should seek appropriate professional help. The Wellbeing Collective may recommend external resources but cannot provide crisis intervention.

Intellectual Property and Content Ownership

All materials, including but not limited to content, slides, workbooks, exercises, assessment tools, and methodologies, remain the intellectual property of The Wellbeing Collective. Customization or adaptation of materials does not transfer ownership rights. Clients receive a license to use materials solely for the agreed purposes and may not reproduce, distribute, or modify the content without written permission.

Travel and Accommodation

For services requiring travel beyond 50km from Perth, additional charges apply:

  • Travel time at 50% of standard hourly rate

  • Accommodation costs for overnight stays

  • Meals and incidental expenses

  • Transportation costs (flights, car hire, fuel)

All travel expenses must be approved in writing before booking. If travel disruptions prevent service delivery, The Wellbeing Collective will work with clients to reschedule, provide alternative online delivery, or arrange local facilitator where possible.

Liability and Insurance

The Wellbeing Collective maintains professional indemnity insurance appropriate to the services provided. Our total liability for any claim shall not exceed the total amount paid by the client for the specific service giving rise to the claim.

Clients agree to indemnify The Wellbeing Collective against any claims arising from participant conduct, misuse of materials, breach of confidentiality by participants, or client's failure to meet technology or safety requirements.

Data Protection and Feedback Use

Personal information collected during services will be used solely for service delivery and improvement, stored securely, not shared with third parties without consent, and deleted upon request after service completion.

The Wellbeing Collective may use aggregated, anonymous feedback for service improvement, marketing materials, and research. Specific testimonials require written consent from participants.

Dispute Resolution

In the event of disputes, parties will first attempt direct negotiation, followed by mediation if necessary. Australian law governs all disputes, subject to Queensland court jurisdiction.

CORPORATE TRAINING AND CONSULTING SERVICES

Service Scope and Proposal Adherence

Services are specifically outlined in the agreed proposal, including content, duration, delivery format, and materials. All training content is proprietary intellectual property developed for the Client's requirements. Services not explicitly mentioned in the proposal are outside scope and may incur additional charges.

Minor Adaptations and Customization

Minor content adaptations of up to 5-10% of total program content are included within the agreed fee:

  • Minor terminology adjustments to align with company language

  • Small modifications to examples or case studies for industry relevance

  • Basic customization of company branding on materials

  • Adjustment of timing within sessions by up to 15 minutes

  • Minor reordering of existing content elements

Adaptations must be requested at least 5 business days prior to delivery and are subject to approval based on feasibility and learning objectives.

Additional Services and Scope Changes

Requests exceeding minor adaptations will be considered additional services and charged separately:

  • Restructuring of session content or flow beyond minor reordering

  • Development of new materials, exercises, or assessment tools

  • Significant changes to delivery format (in-person to online or vice versa)

  • Addition of extra sessions, modules, or extended duration

  • Major workbook redesigns or content reorganisation

  • Custom video production or multimedia development

  • Additional stakeholder meetings beyond those specified in proposal

  • Enhanced technology integration for virtual engagement tools

Change Request Process

All modification requests must be submitted in writing via email. The Wellbeing Collective will respond within 2 business days to confirm whether requests fall within included adaptations, provide quotes for additional services, and outline timeline implications.

No changes will be implemented until written approval and, where applicable, additional payment is received. Changes requested within 48 hours of delivery may incur rush charges of up to 25% of the additional service fee.

Payment Terms for Corporate Services

A non-refundable deposit of 50% of total delivery fee is required to secure booking. Remaining payment is due within 30 days of service completion.

Additional services must be approved in writing before commencement. Payment for additional services is required within 14 days of invoice. For significant additional work (exceeding $500), 50% deposit may be required before work commences.

Cancellation and Rescheduling

Corporate services may be cancelled no less than two weeks prior to scheduled delivery for full refund minus deposit. Cancellations less than two weeks before will forfeit deposit with remaining fees refunded. Cancellations less than 48 hours before delivery result in full fee liability.

Services may be rescheduled once without penalty if notification is provided at least one week prior, subject to availability.

Facilitator Substitution

In the event Annika Rose is unable to deliver services due to illness or emergency, The Wellbeing Collective may provide a qualified substitute facilitator, reschedule services, or offer alternative delivery arrangements. Clients will be notified as soon as possible of any substitutions.

PUBLIC WORKSHOP TERMS AND CONDITIONS

Subject to all terms and conditions, The Wellbeing Collective will allow attendance at workshops and provide resources to support learning and self-development as outlined on the website.

Substitution and Cancellation

If unable to attend, you may nominate another person provided The Wellbeing Collective is informed no less than 24 hours prior to the workshop date.

Tickets may be cancelled no less than one week prior to the workshop date for full refund 5 working days after workshop completion. Tickets cancelled less than one week before cannot be refunded. Once workshop begins, no refunds or credits will be given.

Workshop Delivery

The Wellbeing Collective cannot guarantee specific results from workshop attendance and has sole ownership of all content including copyright and intellectual property rights.

Fees are payable at point of purchase online. If full fee is not received prior to workshop commencement, access will be denied.

The Wellbeing Collective may cancel any workshop and terminate agreement by notice at any time.

Liability Disclaimer

Workshops are provided strictly "as is." All warranties are disclaimed to maximum extent permitted by law. The Wellbeing Collective shall not be liable for special, indirect, incidental or consequential damages arising from workshop cancellation, attendance, alterations, or delays.

Tickets shall not be reassigned without prior notification and approval.

SPEAKER BOOKING TERMS AND CONDITIONS

A non-refundable deposit of 50% of total delivery fee is required to secure booking. The date and service are not secured until deposit funds clear.

Payment of remaining amount will be made within 7 days of speaking event completion.

COACHING TERMS AND CONDITIONS

The Wellbeing Collective will provide coaching sessions and resources to support learning and self-development as outlined on the website.

Scheduling and Cancellation

If unable to attend a coaching session, notification no less than 24 hours prior is required to reschedule at no cost. Cancellation less than 24 hours before appointment requires full session cost payment.

Coaching Relationship

Coaching is not therapy or medical treatment. Clients experiencing mental health issues should seek appropriate professional help. The coach may recommend external resources but cannot provide crisis intervention or medical advice.

All coaching conversations are confidential, except where disclosure is required by law or where there is risk of harm to self or others.

DIGITAL PRODUCT AND E-COURSE TERMS AND CONDITIONS

Access and Usage

When engaging with digital products, customers must maintain reasonable measures to ensure only they have access to paid resources and e-course content. This includes protecting downloaded products, passwords, and access credentials. Sharing access with others is prohibited.

Upon payment, we grant a limited, revocable, non-exclusive, non-sublicensable and non-transferable licence to use the purchased product, personal to you and not shareable with others.

Restrictions

You shall not copy, modify, transmit, reproduce, download, distribute or exploit products or copyrighted materials except for personal, non-commercial use. We may suspend access immediately at our discretion or if you breach obligations under these terms.

You may not reproduce any work, communicate or share website content, including digital files, video or audio downloads, without permission. Contact hello@thewellbeingcollective.com to seek permission before re-using content.

Refunds

Refunds cannot be made for immediately downloadable digital items. Cancellation and refunds are available for e-course customers within 7 days of starting the course. For refund requests, contact hello@thewellbeingcollective.com.

PRIVACY POLICY

Information Collection and Use

At The Wellbeing Collective, we respect and protect client privacy. This Privacy Policy explains how we collect and use information for services including wellbeing education, promotions, newsletters and offers. Using our services indicates agreement to information collection and use as outlined here.

We collect information to improve services, present relevant information, and measure success and performance. Analytics gives us visitor numbers and navigation patterns.

Personal Information

Unless you voluntarily provide personal information for specific purposes, we do not collect personal information. We never combine personal information with analytic information. When you provide personal information during registration or service use, we use it to provide requested products or services.

To correct, update or delete personal information, email hello@thewellbeingcollective.com.

We will not sell, share, or rent information to others differently than disclosed here. However, we may transfer personal information in case of Wellbeing Collective sale or merger.

We may share personal information with technical consultants, third party auditors and others who make our site available, enhance functionality, provide associated services, or process orders and deliver content, products, services, gifts and prizes.

Third parties cannot use personal information except for providing applicable services. We reserve the right to disclose personally identifiable information as required by law and when disclosure is necessary to protect our rights and comply with judicial proceedings, court orders, or legal processes.

Services are maintained in Australia. Using our site/services authorizes personal information export to Australia and storage/use as specified in this policy.

Other Information Collection

We may collect online identifiers with cookies, including IP address, browser type/version, and pages viewed. We track how you reach our site and links clicked to leave. Once you leave, we don't track you.

Aggregate information is analyzed and combined with similar user information. We may share aggregate information with selected third parties. Such information is anonymous, doesn't identify individual users, and we don't link automatically collected data to personally identifiable information.

You're notified when information is collected and must give consent. You can remove persistent cookies through browser "help" files. Rejecting cookies may limit site area usage. We use website activity to offer personalized experiences, provide technical support, diagnose server problems, and tailor product/service offerings.

Third Party Links

Some web pages link to third party websites. We have no access to or control over their practices. Since we don't control third party information policies or practices, review their privacy policies to learn about their information collection and use.

Security

We store data using industry standard security devices including firewalls and encryption protocols to safeguard against unauthorized access. We have reasonable physical, electronic, and managerial procedures with developed security procedures to protect information from loss, misuse or unauthorized alteration. For sensitive information like credit card numbers, we use Secure Socket Layer (SSL) protocol providing transmission encryption.

Children's Protection

We do not knowingly collect personal information from anyone under 18 years.

Your Information Rights

You control personal information and how it's collected, used, and shared:

Information Retention

We retain personal information as long as we consider it useful for contacting you about purchased products/services or other services, or as needed to comply with legal obligations, resolve disputes and enforce agreements. We delete information from servers upon request as described above.

Policy Changes

Our Privacy Policy may change periodically. If we change our privacy policy, we'll post changes to this statement on www.thewellbeingcollective.com and other appropriate places so you know what information we collect, how we use it, and under what circumstances we disclose it. We reserve the right to modify this statement anytime, so review frequently. Continued site use after changes indicates consent and acceptance.

This Privacy Policy is effective and was last updated on [INSERT CURRENT DATE].

MARKETING AND PROMOTIONAL USE

Client References

The Wellbeing Collective may reference client organizations in client lists, case studies, marketing materials, website content, and speaking engagements. Specific details or outcomes require written consent.

Photography and Social Media

Unless otherwise agreed, The Wellbeing Collective may photograph/video sessions for social media promotion, marketing materials, and case study documentation. Participants preferring not to be photographed should notify facilitators in advance.

UPDATES TO TERMS

These Terms and Conditions may be updated periodically. Clients will be notified of material changes via email or website notice. Continued service use after updates constitutes acceptance of revised terms.

Existing contracts in progress at the time of updates will continue under original terms unless specifically renegotiated.

Effective Date: March 2025